Ganz eStore: Difference between revisions

All of our e-commerce transactions are handled by Chase Paymentech, a leader in online commerce solutions. For more information on Chase Paymentech visit www.chasepaymentech.com. See our Privacy Policy for more information on how we protect personal information you provide to us.

There are no refunds or exchanges on online items, including if your account expires or is terminated due to User Agreement violations. Items can not be transferred from one account to another. They must be used on the account on which the code is entered. You may return at any time for 30 days after purchase to view and print your Codes any number of times. All Codes are unique and can only be used on a single, active Webkinz account. Feature Codes require an active Webkinz account to be used. Pet Codes can be used to start a Webkinz account, or be added to an existing Webkinz account. Your Ganz eStore account is not a Webkinz account. It is for the eStore only and does not grant you any access to Webkinz.com

Currently only virtual items can be purchased from Ganz eStore. These items may be used in Webkinz World on any account. You must have an account in Webkinz World to use these items.

Currently any item purchased through Ganz eStore cannot be sold in the W-Shop in Webkinz World.

No. Ganz eStore items can only be purchased using a credit card.

When you make a purchase at the Ganz eStore, you receive codes that can be used in Webkinz World by those who have accounts in Webkinz World. What you will be purchasing is a special code that can be used only once by only one user in Webkinz World that will award that user with the item.

Yes. All items available for sale in Ganz eStore are exclusive items that cannot be found or bought in retail stores or in Webkinz World.

No, retail stores will continue to carry all the same great Webkinz products, such as Webkinz plush toys, trading cards, body sprays, mouse pads, pet clothing and much more. At this time, products are not available to buy online. Ganz eStore currently only sells exclusive virtual items.

If you purchase a virtual item online through Ganz eStore, you will receive your code instantly and it will be available to be added right away on the Webkinz World website.

In order to view your order status or history you must first log in to your account by clicking the "Log in" button on the top right-hand corner of the homepage. Once you log in, click on the "Order History" button located on the right side of the screen. From there you will be to see all the transactions placed through your account, sorted by order number and date. You can then click on your order number to view your complete order details.

If you have already created an account but have forgotten your password, go to the main login page by clicking the "Log In" button on the top of the homepage. Once there, click the "Forgot Password" button. You will then be directed to a screen prompting you to enter your email address. Once you enter the email address with which you originally registered your account, click "Submit" and your password will be sent to you via email.

In order to change your account information you must first log in to your account by clicking the "Log in" button on the top of the homepage. Once you log in, click on the "Edit Account" button located on the right side of the screen. From there you will be to view and edit the information you originally inputted. Once you are done making your desired changes click the "Submit" button.

Unfortunately since all Webkinz eStore sales are final there is a strict no refund, no return policy. Please make sure that you have all the correct items in your shopping cart before proceeding to checkout.

There is no limit to the number of items you can buy.

Once you complete your transaction and receive your codes you will have the option to print the codes on one page, or to print each on a separate page. Remember, you can return to print your codes as many times as you would like, by clicking the "Order History" button and retrieving your order history.

If you believe that the code you received does not work please check once again to make sure that you are entering the correct code in the Code shop. If you have verified that you are entering the correct code and you still believe it does not work, please go to www.webkinz.com and click on the "Customer Support" button. Click on the "Questions about Feature Codes" link. Then click the tab called "Our Feature Codes Don't Work" and fill all required information, including the feature code. You email will be sent to our customer service department who will investigate the issue and reply to your question via email.

If you have lost the code(s) you purchased online, log into your account and check your order history to retrieve the code(s) you lost. Log into your account by clicking the "Log in" button on the top of the homepage. Once you log in, click on the "Order History" button located on the right side of the screen. From there you will be able to see all the transactions placed through your account, sorted by order number and date. You can then click on your order number to view your complete order details, including the codes you purchased. You can also print your codes for future reference by clicking the "Print Codes" button.

Since all Ganz eStore sales are final there is no way to cancel your order.

Your credit card will be charged when you confirm your purchase in the checkout process.