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''From '''WebkinzGanz eStore''' '':
[[Image:Visit our Webkinz EStore.jpg|rightthumb|When the Ganz eStore was named Webkinz eStore.]]
==More on WebkinzGanz eStore==
Welcome to WebkinzGanz eStore, the official e-commerce site for Webkinz products! At the WebkinzGanz eStore you can purchase unique online items to make your child's online experience more fun! These great items can be added to any Webkinz account and used with all of your child's favorite Webkinz pets. (How do I set up a Webkinz account?) The WebkinzGanz eStore will continue to grow with new items, new options and new products. Visit regularly to see what has been added and to see any great sales we are having.
===How it Works===
The WebkinzGanz eStore works like any other e-commerce store you're used to. Browse the items in each listing; add the items you like to your cart, then Check Out when you're ready to purchase. Where the WebkinzGanz eStore is different is in how your items are delivered. All online items are virtual items that are sent to you as codes that can be used on a Webkinz account of your choice. When you complete your transaction, you will receive a link to your code page. On this page you can view your codes and print your codes out to give as a gift or use yourself. You will also receive an email with your codes, also ready for gifting. We keep your code page on your e-commerce account for 30 days from purchase, so that you can review the codes whenever you like. All online items are sent as Feature Codes that are entered at the Webkinz Code Shop on Webkinz.com. An active Webkinz account is required to use Feature Codes.
===Great Gifts!===
===Important Notes===
There are no refunds or exchanges on online items, including if your account expires or is terminated due to User Agreement violations. Items can not be transferred from one account to another. They must be used on the account on which the code is entered. You may return at any time for 30 days after purchase to view and print your Codes any number of times. All Codes are unique and can only be used on a single, active Webkinz account. Feature Codes require an active Webkinz account to be used. Pet Codes can be used to start a Webkinz account, or be added to an existing Webkinz account. Your WebkinzGanz eStore account is not a Webkinz account. It is for the eStore only and does not grant you any access to Webkinz.com
===Country Restrictions===
Please note that some WebkinzGanz eStore items may not be purchasable in some regions/countries. Please review the Country Restrictions for each item in your cart. If any item in your cart can not be sold to your country, you will not be able to complete your transaction until those items are removed.
==FAQ==
*'''What can I buy through WebkinzGanz eStore?'''
Currently only virtual items can be purchased from WebkinzGanz eStore. These items may be used in Webkinz World on any account. You must have an account in Webkinz World to use these items.
*'''Can WebkinzGanz eStore items be sold at the [[W-Shop]]?'''
Currently any item purchased through WebkinzGanz eStore cannot be sold in the W-Shop in Webkinz World.
*'''Can WebkinzGanz eStore items be purchased with [[KinzCash]]?'''
No. WebkinzGanz eStore items can only be purchased using a credit card.
*'''How can WebkinzGanz eStore items be used in [[Webkinz World]]?'''
When you make a purchase at the WebkinzGanz eStore, you receive codes that can be used in Webkinz World by those who have accounts in Webkinz World. What you will be purchasing is a special code that can be used only once by only one user in Webkinz World that will award that user with the item.
*'''Will the WebkinzGanz eStore have exclusive items?'''
Yes. All items available for sale in WebkinzGanz eStore are exclusive items that cannot be found or bought in retail stores or in Webkinz World.
*'''Does WebkinzGanz eStore replace retail stores?'''
No, retail stores will continue to carry all the same great Webkinz products, such as Webkinz plush toys, trading cards, body sprays, mouse pads, pet clothing and much more. At this time, products are not available to buy online. WebkinzGanz eStore currently only sells exclusive virtual items.
*'''How long will it take to receive virtual items?'''
If you purchase a virtual item online through WebkinzGanz eStore, you will receive your code instantly and it will be available to be added right away on the Webkinz World website.
*'''How do I check my order history?'''
*'''Can we return codes?''''
Sorry, all WebkinzGanz eStore sales are final. There is no way to return codes purchased online.
*'''Can I cancel my order?'''
Since all WebkinzGanz eStore sales are final there is no way to cancel your order.
*'''When will my credit card be charged?'''
If you believe that the billing on your credit card is incorrect, please click on the "Customer Service" button on the top right-hand corner of the home page and fill out the required information. Once you submit your request form, someone will contact you with an answer within 24 hours.
*'''Can credit card gift cards be used to purchase virtual items at the WebkinzGanz eStore?'''
Currently, the WebkinzGanz eStore does not support purchases made with gift cards of any kind, including those issued by credit card companies.
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